AI Operations Layer — Healthcare Demo

Hospital Command Centre

Connected Systems

☁

Kubernetes

us-east-1 · EKS prod

● Online

◉

Datadog

metrics · logs · APM

● Online

❄

Snowflake

analytics warehouse

● Online

◆

Salesforce

CRM · service cloud

● Online

⚙

ServiceNow

ITSM · incident mgmt

● Online

▣

CloudWatch

AWS observability

● Online

US-Central primary SLA 99.97% MTTR 4.2m Agents active 12 / 14 Shift savings $51k

—

Bed Utilization

94%

38 of 42 trucks active

Active Incidents

1 critical · 2 medium

Pending Approvals

1 critical workflow

AI Actions / hr

847

↑ 18% vs prior shift

Live Data Links

of 8 map segments

Ops Savings

$51k

Backlock · downtime · production

Unified Operational Picture i

Conflict Resolution Log

10:47:15 ⚠ ICU-4 ventilator alarm vs patient safety policy

Clinical SafetyBiomedical

Auto-resolved

10:41:07 ↻ ED surge vs capacity target

Capacity

AI-rerouted

10:36:51 👤 Night RN roster vs ICU coverage

Staffing

Pending

10:28:14 ✓ JC survey gap vs filing deadline

Compliance

Auto-resolved

10:19:33 🔧 WO-5520 parts delay vs ventilator swap

Biomedical

Escalated

Shift Summary

Ops Savings

$51k

Conflicts Resolved

Avg Resolution

4.2m

AI Accuracy

97%

847 AI actions this shift ↑ 18% vs prior

AI Recommendations

Critical 2m ago

Dispatch maintenance to HT-14

AIManual: ~45m → AI: 4.2m+91%

Brake temperature 18% above threshold. Crew BRK-2 assigned. Step 4 awaiting your approval.

Medium 6m ago

Reroute Pit 3 haul traffic

AIPrevents 22m congestion window+34%

Alternate route via Ramp B saves 8 min avg cycle. 14 trucks affected.

Advisory 11m ago

Staffing gap — night shift

AICross-train match in 3 min+67%

Loader operator short by 1. J. Martinez available from logistics pool.

Medium 18m ago

Compliance audit prep

AIDocs gathered from 3 systems+78%

3 open items due in 48h. ServiceNow + SharePoint sync complete.

AI Operations Layer / Workflows

Workflow Orchestration

AI-driven playbooks with human-in-the-loop approval gates · 847 actions automated this shift

2 awaiting approval 3 running Avg +72% efficiency vs manual

Select a workflow to view exact steps and approval gates.

Schedule	Template	Next run	Owner	Status

AI Agents

Autonomous operators — each agent runs defined workflow playbooks across connected systems

12 active 2 idle 97.2% accuracy

Incident Resolver

Correlates alerts across Fleet, Safety, Maintenance. Runs WF-HT14 playbook.

Actions: 142/hrSaved: 38m/incAccuracy: 98%

Route Optimizer

Logistics path planning. Runs WF-PIT3 haul reroute playbook.

Actions: 89/hrSaved: 8m/cycleAccuracy: 96%

Staffing Agent

Cross-pool resource matching. Runs WF-STAFF assignment playbook.

Actions: 34/hrSaved: 22m/gapAccuracy: 94%

Compliance Agent

Multi-system doc aggregation. Runs WF-COMPLIANCE audit prep.

Actions: 18/hrSaved: 2.4h/auditAccuracy: 99%

Registered Playbooks

ID	Name	Steps	Approval gates	AI efficiency

Agent policy bundle

{
  "auto_approve": ["safety-critical-detect", "telemetry-ingest"],
  "human_approval_required": ["crew-dispatch", "route-apply", "staff-assign"],
  "efficiency_tracking": true,
  "reporting": { "shift_summary": true, "audit_log": true }
}

Incidents

Operational conflicts linked to active workflows · click row to open workflow

ID	Severity	Domain	Summary	Workflow	Status

AI Operations Layer / Integrations

Integrations Hub

Connect your operational systems — demo mode lets you trial any vendor without credentials

6 connected 12 available Unified ingest pipeline

☁

Kubernetes

Infrastructure · us-east-1 EKS

● Connected

◉

Datadog

Observability · metrics, logs, APM

● Connected

❄

Snowflake

Analytics · data warehouse

● Connected

◆

Salesforce

CRM · service cloud

● Connected

⚙

ServiceNow

ITSM · incident management

● Connected

▣

CloudWatch

AWS · observability

● Connected

🔍

Splunk

Observability · SIEM & logs

Available

📟

PagerDuty

ITSM · on-call & escalation

Available

◫

Jira

ITSM · work tracking

Available

💬

Slack

Collaboration · notifications

Available

🟦

Microsoft Teams

Collaboration · shift briefings

Available

📊

New Relic

Observability · APM

Available

🏭

SAP

ERP · production planning

Available

⬢

Oracle Cloud

ERP · supply chain

Available

Ingest & Orchestration Flow

Connected vendors stream events into the AI Operations Layer. Agents correlate cross-domain signals and trigger workflows with human approval gates.

Source	Event types	Throughput	Latency	Status
Kubernetes	pod events, deployments	2.4k/min	42ms	Healthy
Datadog	metrics, logs, traces	8.1k/min	28ms	Healthy
CloudWatch	alarms, metrics	1.9k/min	35ms	Healthy
ServiceNow	incidents, work orders	340/min	112ms	Healthy
Snowflake	analytics queries	120/min	890ms	Healthy
Salesforce	cases, assets	85/min	156ms	Healthy

AI Operations Layer / Studio

Operations Studio

Model your business process — create custom workflows, alerts, and operational domains. Data persists in your browser.

New Workflow

Define steps for your process. The workflow appears in Workflows and can trigger alerts on the command view.

Quick tips

Workflows with an approval step automatically surface in AI Recommendations. Link alerts to workflows for one-click navigation.

New Alert

Alerts appear in AI Recommendations, notifications, and the conflict log on the command view.

New Operational Domain

Domains appear as clickable nodes on the Unified Operational Picture. Position them on the map for your business layout.

Custom Workflows

Custom Alerts

Custom Domains

AI Operations Layer / Reports

Reports & Analytics

Live shift performance from workflows, integrations, and the unified operational map — same data as Command View

Current shift 6 systems connected 6 live data links 3 awaiting approval

Automation ROI

Efficiency gain % by active workflow this shift

Resolution Time Trend

Avg MTTR (minutes) — aligns with Command View shift summary

Savings by Category

Healthcare operational costs — backlock, production loss, downtime, safety, staffing, compliance

How savings are calculated

Each category scales with live workflow progress. ED surge uses 4-patient boarding idle cost at capacity wing. Capacity recovery values +2 discharges at $8.2k/discharge equivalent. ICU-4 downtime reflects unplanned ventilator idle. Pending approval gates show additional upside not yet realized this shift.

Operational Cost Impact — Shift Breakdown

Category	What it means on site	Realized	Pending	Workflow

AI Efficiency by Workflow

Derived from the same workflow playbooks shown in Workflows and Agents. Click a row to open the workflow detail.

Workflow	Agent	Manual baseline	AI-assisted	Efficiency gain	AI steps	Status

Operational Domain Coverage

Mirrors Unified Operational Picture segments — live links reflect connected integrations. Click a row to jump to Command View.

Domain	Linked systems	Data link	Active workflow	Incident

Automated Action Audit Log

Human approvals, agent actions, and exports recorded in real time. Click a workflow ID to inspect the playbook.

Time	Agent	Action	Workflow	Approved by